Access to service is disrupted

Incident Report for AP Production Cloud

Resolved

This incident has been resolved.
Posted Feb 18, 2026 - 01:14 UTC

Investigating

Service access has been disrupted since 2026-02-18 00:05:58. Users might experience trouble accessing the mobile app and backend support tools used for monitoring and onboarding. Plume's engineering team is investigating the issue and working on a correction.
Posted Feb 18, 2026 - 00:10 UTC
This incident affected: Onboarding services network connectivity (Onboarding - Subscriber network statistics collection).