All Systems Operational

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Welcome to the AP Production Cloud component availability tracking page.
Release notes are available through Plume Partner Portal

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.99 % uptime
Today
App login APIs Operational
90 days ago
99.98 % uptime
Today
Subscriber location APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs Operational
90 days ago
100.0 % uptime
Today
AWS infrastructure Operational
AWS athena-ap-northeast-1 Operational
AWS docdb-ap-northeast-1 Operational
AWS dynamodb-ap-northeast-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ecs-ap-northeast-1 Operational
AWS eks-ap-northeast-1 Operational
AWS elasticache-ap-northeast-1 Operational
AWS elasticsearch-ap-northeast-1 Operational
AWS elb-ap-northeast-1 Operational
AWS glue-ap-northeast-1 Operational
AWS kms-ap-northeast-1 Operational
AWS lambda-ap-northeast-1 Operational
AWS rds-ap-northeast-1 Operational
AWS s3-ap-northeast-1 Operational
AWS emr-ap-northeast-1 Operational
AWS route53-ap-northeast-1 Operational
Misc services Operational
90 days ago
99.99 % uptime
Today
Optimizer Operational
90 days ago
99.99 % uptime
Today
Guard Operational
90 days ago
100.0 % uptime
Today
Overlord Operational
90 days ago
100.0 % uptime
Today
Misc. 3rd Party Infrastructure Operational
90 days ago
100.0 % uptime
Today
Heroku Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.94 % uptime
Today
Onboarding - Subscriber cloud assignment redirector Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber cloud controller Operational
90 days ago
99.99 % uptime
Today
Onboarding - Subscriber network statistics collection Operational
90 days ago
99.84 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 16, 2026

No incidents reported today.

May 15, 2026
Access to service is disrupted
Resolved - This incident has been resolved.
May 15, 14:04 UTC
Investigating - We are currently investigating an issue affecting the Subscriber Cloud Controller. New subscribers may be unable to complete the onboarding process. Our engineering team is actively working to identify the root cause. We will provide an update as soon as new information is available.
May 15, 13:58 UTC
May 14, 2026

No incidents reported.

May 13, 2026
Email Verification and Password Reset Links Failing
Resolved - Email verification and password reset links are now functioning normally. The issue has been resolved. We apologize for any inconvenience.
May 13, 15:11 UTC
Identified - We have identified the issue affecting email verification and password reset links. Our team is actively working on a fix and will provide an update as soon as possible.
May 13, 14:50 UTC
Investigating - We are investigating an issue affecting email verification and password reset links. Clicking these links may result in a connection error. We will provide an update as soon as possible.
May 13, 14:18 UTC
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

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